
The Customer Was Not Angry About the Tacos
A simple complaint exposed something far more fragile than a taco tortilla: ego.

Roberto Hernandez
Tracking the systems behind software,
business, money, and life.

A simple complaint exposed something far more fragile than a taco tortilla: ego.

A lesson from Brian Clough, one of England’s greatest soccer managers.

You, your future self, your kids and their future-self will gain priceless life gift I was deeply focused on building a new app feature. It was a feature with a complex business logic. Suddenly I hear

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